At Free Spin, we believe online gaming should be enjoyable entertainment, not a burden. We provide control tools, practical guidance, and real support to ensure every player in Malaysia can play safely and responsibly.
Responsible gaming means playing within your means — in terms of time, money, and emotional energy. It is not about avoiding entertainment, but about ensuring that gaming does not interfere with your daily life, personal relationships, or financial stability.
Free Spin takes this responsibility seriously. Since our platform was founded, we have invested in systems and procedures that help players stay in control. The tools we provide are not merely decorative — they are fully functional and easily accessible directly from your account settings.
As a player, you should know that online gaming carries an element of risk. The odds always favour the house in the long run. If you are playing in hopes of solving financial problems or filling an emotional void, that is a warning sign that should not be ignored.
All these tools can be activated directly from your account settings — free of charge and effective immediately
Set the maximum amount you can deposit within a given period. Once the limit is reached, our system will automatically block any additional deposits until the next period begins.
Set how long you can play in a single session. When the time is up, the system will send a reminder and you can choose to stop or continue consciously.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will be temporarily blocked from placing new bets for that period.
Need a short break? You can activate a cooling-off period of 24 hours, 48 hours, one week, or one month. During this time, you will not be able to log in or make any transactions.
A more permanent option for players who feel they need to stop for an extended period. Self-exclusion can be set from 6 months to permanent, and cannot be reversed before the period ends.
Enable periodic notifications that remind you how long you have been playing and how much you have spent. These reminders help you stay aware and in control.
We recommend you set your deposit limit based on your monthly income and financial commitments. The table below is a general guide — you are free to set a lower amount based on your personal circumstances.
| Limit Period | Suggested Limit (RM) | Suitable For |
|---|---|---|
| Daily | RM 50 – RM 200 | New / Cautious Players |
| Weekly | RM 200 – RM 800 | Moderately Active Players |
| Monthly | RM 500 – RM 2,000 | Experienced Players |
| Single Session | RM 30 – RM 150 | All player levels |
Setting control limits is straightforward and takes less than 2 minutes. Follow these steps:
Click the "Login" button at the top of the page and enter your account credentials.
Click on your profile picture or name at the top right corner, then select "Account Settings".
Inside your account settings, you will find a dedicated tab for responsible gaming control tools.
Enter your desired deposit limit, session time, or loss limit amount and confirm the changes.
The limit you set will take effect immediately. A confirmation email will be sent to you.
Self-exclusion is an option for players who feel they need a longer break or wish to stop playing altogether. We fully respect this decision and will guide you through the process without any burdensome questions.
Once self-exclusion is activated, your account will be blocked from all gaming activity, deposits, and wagering for the duration you select. Any remaining balance can be withdrawn before the exclusion takes effect.
If you or a loved one needs professional help with gambling addiction, the following resources may help:
Six ways we ensure this platform is safe and responsible for all players
We provide educational content, guides, and articles that help players understand gaming risks and manage them wisely. Knowledge is the best defence.
All new players go through a thorough age verification process. We use an integrated KYC system to ensure only individuals aged 21 and above can open an account and play.
Our system actively monitors gaming patterns to detect early signs of problem gambling. If a concerning pattern is identified, our team will proactively reach out to the player.
Players who need emotional support or addiction guidance can reach out to our trained support team. We can connect you with a professional counsellor at no cost.
Every month, you can request a full report of your gaming activity, including total deposits, losses, wins, and time spent. This helps you stay aware of your gaming patterns.
All our customer support staff undergo specialised responsible gaming training. They are trained to identify warning signs and assist players with empathy and professionalism.
Answers to the most frequently asked questions by Malaysia players
Register a Free Spin account today and set your control limits from the very first minute. Responsible gaming starts before you start playing.
Register an Account Now Download the App